FAQ

Have questions about our Ambassador Sessions? Please see below the answers to some frequently asked questions.

How do I sign up for a Canon Session?

Select your ambassador from the Canon Sessions homepage. On each ambassador’s booking page there is a scheduling section where you can select your time, enter your personal details, and make payment.

Once you make a payment you’ll see a confirmation page (and receive a confirmation email) with links to add the session to your calendar and a meeting link to the Canon Session.

How much do Canon Sessions cost?

The cost for a Canon Session is listed on each ambassador’s page. Prices range from $95.00 – $250.00 for a 30 or 50 minute session. Please check out each ambassador and their rate before making your decision.

Can I cancel my Canon Session?

Yes, you can cancel your registration by clicking on the Change/Cancel Appointment button in your confirmation or reminder emails. Sessions cancelled more than 5 business days before the scheduled appointment day are eligible for a full refund. Any sessions cancelled less than 5 business days and more than 2 days before the session are eligible for a 50% refund. Any cancellations less than 2 days before the scheduled session are not eligible for a refund.

What do I need for my Canon Session?

To make the session as beneficial as possible you’ll need to do a bit of prep before-hand. The ambassadors are all working, professional photographers with a wealth of knowledge that they want to share with you. Make sure to have questions ready to ask them so that you can get mentorship that is going to help you the most.

Be ready with a notebook to take notes. You can cover a lot of information in 30 minutes and you don’t want to forget any helpful nuggets of knowledge. It’s also helpful to have your camera handy should you have any controls or menu questions that the Ambassador may be able to answer for you.

Can I book more than one time slot?

Yes, when you’re booking your time slot you can choose to book multiple sessions either as follow-up sessions, recurring sessions or to have an extended discussion with the ambassador. There is no discount for multiple sessions.

What can I do to make the video call as good as possible?

To get the best viewing experience we recommend you download and install the EOS Webcam Utility if you own a compatible Canon camera (see list), which turns your compatible DSLR into a high-quality, professional webcam.

We also recommend you download the Zoom app before your session so you can spend your time talking with the ambassador, and not trying to figure out how to install Zoom. (https://zoom.us/download)

I want to know more about the Ambassadors. Where can I learn more?

Each of the ambassador profiles has a link to their Instagram profile so you can see more of their work.

I’ve run into a problem and need help. Who do I contact?

For any issues with booking, payment, or meeting links please contact Canon Canada’s customer service team. You can email [email protected] or visit our Customer Support page.

For any Zoom technical issues please visit the Zoom support page or contact their help center.

What forms of payment are accepted for Canon Sessions?

Once you’ve selected your time and answered the pre-session questionnaire you’ll be directed to the payment screen where you can pay with Visa, MasterCard, and American Express cards.

Where can I learn about other Canon Canada events?

Visit Canon Creator Lab to see what we’ve got going on and sign up to get notified about upcoming Canon Canada events.

What is Acuity Scheduling?

Acuity Scheduling is the third-party platform we use for the scheduling, management, and payment for Canon Sessions. Acuity is a Squarespace product. All your transactional data will be hosted by Acuity Scheduling and you can view the Acuity Terms of Service here.

Will my Canon Session be recorded?

Yes, your Canon Session will be recorded for quality assurance and training purposes. The recording of your session is strictly for internal use and will not be shared publicly or be used for promotional purposes.

What happens if my Ambassador needs to reschedule?

Our ambassadors are all working professionals who make a living from their photography. While our ambassadors block off time in their calendars to be able to share their knowledge with you, there are times when they might have last-minute jobs come up and they may need to reschedule your session. If there is a calendar conflict the ambassador will reach out to you directly to set an alternate time for your session.

Join the Canon Creator Lab

Become a member of the Creator Lab today. It’s free to sign-up and you’ll get first access to events and other exciting programs from Canon Canada.

SIGN UP
Join the Canon Creator Lab Join the Canon Creator Lab

NEED HELP?

For any issues with booking, payment, or meeting links please contact Canon Canada’s customer service team.