FAQ

There is a registration fee of $10 which will be donated to The Magenta Foundation.

The Magenta Foundation is a trailblazing charitable arts-publishing house that consistently showcases the work of talented artists on a global scale, drawing attention to under-represented and emerging artists with powerful exhibitions and a roster of impressive international publications. 100% of your reservation fee is going to the Magenta Foundation, and your donation makes it possible for young artists to emerge and be part of their arts community. A tax receipt will be available upon request.

Yes, you can cancel your registration via the cancel link in your confirmation email. However, refunds will not be provided unless Canon cancels an event due to inclement weather or COVID-19 related concerns.

Yes, space is limited. Once an event registration is full, we will have a waiting list available should any cancellations take place.

You’ll need to bring your QR code found in your confirmation email and government issued photo ID. Feel free to bring your own EF or RF lens and compatible SD card, please see section below for compatible versions.

Please research parking locations specific to your event location in advance so you can identify free and paid parking options in the area.

Canon will not be providing restrooms on-site. Events will be taking place in outdoor spaces, please research the nearest public restroom prior to arriving on-site if this is of concern.

Please see our healthy & safety protocols.

All EOS R trial gear will be sanitized with 70% isopropyl alcohol and all high-touch surface areas will be sanitized with disinfectant.

In the event there is inclement weather (i.e. heavy rain) the day of your event, the Canon events team will contact you with a cancellation notice via email and your registration fee will be refunded. Please make sure you check your spam folder to avoid missing event updates. Unfortunately, event dates will not be rescheduled.

Face coverings are not required within the Canon Creator Lab footprint. Our staff will continue to wear masks, and we’ll have them available on-site for participants if desired.

In the event an attendee tests positive for COVID-19, your contact information will be shared with public health officials, as required, for contact tracing protocols.

In the event this takes place, Canon Canada will issue a refund for your registration fee on a case by case basis.

If you are registered for the Open Shoot environment, feel free to bring your own subject to capture, however, we ask that they stay outside the Creator Lab footprint. This ensures we keep our sessions small.

If you would like to keep your trial photos, please bring a personal SD card. Compatible versions are:
CFExpress cards (Type-B) – EOS R5, R5 C & R3 only
SD/SDHC/SDXC memory cards
UHS-II & UHS-I
Prograde Digital V60

Pets and/or emotional support animals are permitted on-site but they are the sole responsibility of the owner.

You are only confirmed to test drive gear you selected during registration and on-site check-in. However, if there is extra sanitized gear available and time left in your session, you’re welcome to test drive more than one product.

No, due to the limited amount of equipment & sessions available, you are only able to register for one time slot.

The trailer will not be present at all road trip stops. The Mobile Canon Creator Lab will be on-site at select locations in Ontario & Quebec. In other markets, look out for the Creator Lab tent instead!