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FAQ

If the following frequently asked questions have not answered your query, you can email us at [email protected] or if your inquiry is urgent you can call us at 1-800-OK-CANON.

I purchased my camera before November 14, 2025. Am I eligible for this promotion?

No. This offer is valid only for Canadian customers who purchase an eligible camera between November 14, 2025 and January 8, 2026.

How do I redeem my bonus items?

Submit your proof of purchase, camera serial number, and purchase date through the redemption form. Once validated, you’ll receive an email with your coupon codes for Frame Lab and/or IGNITE, depending on your eligible product.

How long does it take to receive my coupon codes?

Please allow up to 28 days for your claim to be validated. Once approved, your coupon codes will be emailed to you directly.

Where can I find the serial number on my camera?

You can find detailed instructions here: canon.ca/eos-serial-number

How do I claim my 1-year IGNITE Online membership?

Once you receive your coupon code, visit canon.ca/ignite and enter your code to register for your complimentary membership.

How do I redeem my $99.99 Frame Lab credit?

Go to framelab.ca, add your desired print or frame to your cart, and enter your coupon code at checkout to receive $99.99 off your purchase.

My camera only shows one bonus item in the chart. Why?

Not all cameras qualify for both bonus offers. Refer to the eligibility chart (eligible camera body & kit) to confirm which bonuses apply to your purchase.

When is the last day to submit my claim?

All claims must be submitted by 23:59 ET February 8, 2026.

When do the bonus offers expire?

All bonus items must be redeemed by 23:59 ET March 31, 2026.

I tried to submit my claim but couldn’t complete it. How can I get support?

Please contact the Customer Support team via email: [email protected]

NEED HELP?

Please get in touch with the Canon customer support team.

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