FAQ
If the following frequently asked questions have not answered your query, you can email us at [email protected] or if your inquiry is urgent you can call us at 1-800-OK-CANON.
No. This offer is valid only for Canadian customers who purchase an eligible camera between November 14, 2025 and January 8, 2026.
Submit your proof of purchase, camera serial number, and purchase date through the redemption form. Once validated, you’ll receive an email with your coupon codes for Frame Lab and/or IGNITE, depending on your eligible product.
Please allow up to 28 days for your claim to be validated. Once approved, your coupon codes will be emailed to you directly.
You can find detailed instructions here: canon.ca/eos-serial-number
Once you receive your coupon code, visit canon.ca/ignite and enter your code to register for your complimentary membership.
Go to framelab.ca, add your desired print or frame to your cart, and enter your coupon code at checkout to receive $99.99 off your purchase.
Not all cameras qualify for both bonus offers. Refer to the eligibility chart (eligible camera body & kit) to confirm which bonuses apply to your purchase.
All claims must be submitted by 23:59 ET February 8, 2026.
All bonus items must be redeemed by 23:59 ET March 31, 2026.
Please contact the Customer Support team via email: [email protected]
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