FAQ

 

I own an EOS RP, R8, R7, R10, R50, or R100 that I purchased before December 6th, 2024. Am I eligible for the free course?

This offer is valid for Canadian customers who purchased between December 6th, 2024 to December 19th, 2024.

Where do I find the serial number on my camera?

You’ll find the answer clicking on the link below: https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1038167

How long do I have to access to this course?

This course will be available to you until February 28th, 2026.

Where do I find my course?

After creating your account and registering your eligible product your course will be available on your “profile” page.

I don't have an eligible product, can I purchase this course?

Yes, visit this program to purchase this course separately.

I tried to register my eligible product but I could not complete it? How do I get support?

Please email the Canon customer support team: https://canoncanada.custhelp.com/app/contact

Can I download the course?

No, the course is accessible through your account in the “My Profile” section.

Are there any other courses available?

Visit our Canon Online Classes page to see other courses that are available for purchase.

What can I expect to learn from this course?
  • Photo Foundations is going to teach you all the fundamentals of your new EOS R system camera
  • Beyond the Basics is for those who are looking to expand their skills by learning lighting, composition techniques, editing, and more.
  • The Short Form Video Starter Guide is going to teach you how to create high-quality short-form video content.
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NEED HELP?

Please get in touch with the Canon customer support team.