FAQ

I own an EOS R, EOS RP or EOS R10 I purchased before Nov 1, 2022. Am I eligible for the free course?

This offer is valid for Canadian customers who purchased between Nov 1, 2022 and Dec 31, 2022.

Where do I find the serial number on my camera?

You’ll find the answer clicking on the link below: https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1038167

How long do I have to access to this course?

This course will be available to you until Dec 31, 2024.

Where do I find my course?

After creating your account and registering your eligible product your course will be available on your “profile” page.

I don't have an eligible product, can I purchase this course?

Yes, visit this program to purchase this course separately.

I tried to register my eligible product but I could not complete it? How do I get support?

Please email the Canon customer support team: https://canoncanada.custhelp.com/app/contact

Can I download the course?

No, the course is accessible through your account in the “My Profile” section.

Are there any other courses available?

Visit our Canon Online Classes page to see other courses that are available for purchase.

What can I expect to learn from this course?

This course provides the foundations of photography, perfect for anyone looking to get outside of auto mode.